These terms and conditions ('Terms') govern the use of the website https://www.christopherobin.ca/ ('Website') by users ('you' or 'your') and their relationship with:
(i) THG Beauty Limited (trading as www.christopherobin.ca) whose registered office is Icon 1 7-9 Sunbank Lane, Ringway, Altrincham, WA15 0AF, United Kingdom; or
(ii) if your purchase is made in United States dollars (USD) and payment is made using a debit/credit/American Express card, with THG Beauty USA LLC (trading as www.christopherobin.ca) whose registered office is at 115 Broadway FL 4, New York, NY, 1006, USA; ('we', 'our', or 'us').
By confirming your order you accept the following Terms and Conditions:
1. Christophe Robin is a division of TheHut.com Ltd. In these Terms and Conditions we refer to ourselves as 'Christophe Robin'.
2. Any acknowledgement by us of receipt of an order placed by you does not mean that we have accepted your order. Acceptance of your order and completion of the contract between you and Christophe Robin will take place on despatch to you of the products ordered unless we have told you that we do not accept your order or you have cancelled it.
3. We will validate your credit/debit card before accepting your order. We will not accept your order if your card is declined at any stage during the processing of your order. We will try to contact you if your card is declined after you have placed your order but this may not be possible.
4. We take reasonable care to protect the confidentiality of your payment card details but Christophe Robin is not liable if these details are intercepted by and used by third parties through no fault of our own.
5. We have tried to ensure that information provided on this website is accurate. However, we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission.
6. Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7. All the products on the website are subject to availability. We do not guarantee that all items shown on the website are in stock and are available and ready for dispatch. If you have selected an item that is not in stock we will try to contact you as quickly as we can. We will try to do this within 24 hours (except at weekends and on bank/public holidays when it will take longer).
8. Prices are subject to change without notice. Only one promotional code or offer can be used per order at any one time, and promotional codes and offers can be amended or withdrawn at any time without notice. If the terms of an offer or promotional code are in any way inconsistent with these terms and conditions, these terms and conditions shall prevail.
9. If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.
10. The time for delivery of your order varies according to your chosen method of shipment. Christophe Robin have no control over the goods once they are shipped and cannot guarantee that your order will arrive within the time specified by your chosen method of shipment.
11. We will not refund any postage charges if you fail to take delivery of the goods at the address given by you on your order.
12. You may return any item to us provided you: (i) send the goods back to us with all original packing within 14 days of delivery to you; (ii) follow the instructions given in our Returns Policy; (iii) accept that we are not responsible if the goods do not reach us for any reason. None of the above affects your statutory rights.
13. Postage costs are non refundable unless an error has been made on our part.
14. This Contract is deemed to have been made in England and is governed by English Law and the parties agree to submit to the exclusive jurisdiction of the English courts as regards any claim, dispute or matter arising out of or relating to this Contract.
Contact
If you have any questions about these Terms and Conditions, please email us at christophe-robin.com or write to us at:
Christophe Robin, 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ
Disclaimer
The information given on the website about our products does not seek to replace medical or specialist advice. You may wish to consult your medical practitioner prior to using our products.
Product Reviews
Submitting Reviews:
Christophe Robinmay use product reviews in whole or in part together with the first name and town/city of the person submitting it. By submitting a review you give permission to Christophe Robin to publish and/or reproduce all or any part of the review in printed or online media in connection with any activity relating to Christophe Robin's activities. We are under no obligation to use any or any part of any review submitted. We reserve the right to consider reviews prior to publication, and to correct grammatical or typing errors, and to shorten reviews.
Information about Reviews:
Reviews appearing on this site are individual experiences, reflecting real life experiences of those who have used our products and/or services. However, they are individual and subjective. We do not claim or make any admission that the reviews are typical results that consumers will generally achieve. The reviews are not 100% representative of all of those who will use our products and we make no such admissions.
Christophe Robinare not responsible for any opinions or comments posted to our site. We are not a forum for reviews but do provide reviews as a means for our users to share their experiences with one another. Any review displayed on the website is strictly representative of the views of the reviewer.
Christophe Robinwill never instruct a person on what to say in a review. We will disclose any material connections that we have with any person providing a review, so far as we are aware.
So far as we are able, we will monitor product reviews made by customers to ensure that the claims made are truthful and can be substantiated.
Cookie Policy
What are Cookies?
A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser
Christophe Robinuses cookies to store information about your visit that we can access when you return to our site in future. These cookies help us to improve our site and deliver a better and more personalised service.
By using our website (Christophe-Robin.com), you agree that we can place cookies on your device.
The cookies that we use can be categorised as follows:
Strictly Necessary Cookies
These are required for essential site functionality and record details such as your basket contents and browser session. These cookies are necessary for the operation of the website.
Performance Cookies
Christophe Robin uses services from Google Analytics to record page views, navigation paths and other details of your visit so that we may improve the way our website operates.
You can opt-out of being tracked by Google Analytics by installing the browser plugin available from https://tools.google.com/dlpage/gaoptout
Functionality Cookies
These are cookies that record minor details of your interaction with the Christophe Robin website such as your country, language and currency settings and whether you have reached our website from one of our affiliates. These cookies assist in tailoring the user experience to your requirements.
Social Cookies
We have also integrated Social Media tools for services such as Facebook, Twitter and Pinterest into Christophe-Robin.com to allow our users to share products and pages of the website with their friends. Each of these third-party services utilises cookies to record whether you are logged into their service and the interactions that you undertake while browsing Ameliorate-Skincare.com
You may refuse to accept cookies by activating the relevant setting in your browser. However, please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of Ameliorate-Skincare.com
Disabling cookies
Most web browsers allow you to refuse to accept cookies. The AboutCookies.org website contains comprehensive information on how to do this on a wide variety of browsers. This website is not associated with Christophe Robin and we are not responsible for their content.
Please be aware that restricting cookies will have a negative impact upon the usability of many websites, including this one. For example, you may have difficulties logging in to your account or buying products.
Dispute Resolution and Arbitration
Please Read This Provision Carefully. It Affects Your Legal Rights.
This section facilitates the prompt and efficient resolution of any dispute (e.g., claim or controversy), whether based in contract, statute, regulation, ordinance, tort – including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence – or any other legal or equitable theory, and includes the validity, enforceability or scope of this section (with the exception of the enforceability of the Class Action Waiver section below that may arise between you and us (collectively, the ’Disputes’). ’Dispute’ is given the broadest meaning enforceable by law and includes any claims against other parties relating to services or products provided or billed to you (such as our licensors, suppliers, dealers or third-party vendors) whenever you also assert claims against us in the same proceeding.
This Provision provides that all Disputes between you and us shall be resolved by binding arbitration because acceptance of these Terms constitutes a waiver of your right to litigation claims and all opportunity to be heard by a judge or jury. To be clear, there is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow these Terms and can award the same damages and relief as a court (including attorney’s fees). You may, however, opt-out of this Provision which means you would have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). BOTH YOU AND WE AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.
Pre-Arbitration Claim Resolution
For all Disputes, whether pursued in court or arbitration, you must first give us an opportunity to resolve the Dispute which is first done by emailing to us at legal@thehutgroup.com the following information: (1) your name; (2) your address; (3) a written description of your claim; and (4) a description of the specific relief you seek. If we do not resolve the Dispute within 45 days after receiving your notification, then you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.
Exclusions from Arbitration/Right to Opt Out
Notwithstanding the above, you or we may choose to pursue a Dispute in court and not by arbitration if: (a) the Dispute qualifies for initiation in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THESE TERMS (the ’Opt-Out Deadline”’. You may opt-out of this section by emailing us at legal@thehutgroup.com the following information: (1) your name; (2) your address; (3) a clear statement that you do not wish to resolve Disputes with us through arbitration. Either way, we will not take any decision you make personally. In fact, we promise that your decision to opt-out of this section will have no adverse effect on your relationship with us. However, we are required to enforce the Opt-Out Deadline so keep in mind that any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.
Arbitration Procedures
If this Provision applies and the Dispute is not resolved as provided above in section 19.3 (Pre-Arbitration Claim Resolution) either you or we may initiate arbitration proceedings. The American Arbitration Association (’AAA’), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration only and shall in no event be commenced as a class arbitration or a consolidated or representative action or arbitration. All issues shall be for the arbitrator to decide, including the scope of this section.
For arbitration before AAA, for Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply. In either instance, the AAA’s Optional Rules for Emergency Measures of Protection shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols for Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action or representative procedures or rules apply to the arbitration.
Because this Website and these Terms concern interstate commerce, the Federal Arbitration Act (’FAA”’ governs the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.
Arbitration Award
The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party or if required by applicable law. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA or other applicable law, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.
Location of Arbitration
You or we may initiate arbitration in either the state of Delaware or the federal judicial district that includes your billing address.
Payment of Arbitration Fees and Costs
So long as you place a request in writing prior to commencement of the arbitration, we will pay all arbitration filing fees and AAA or JAMS hearing fees and any arbitrator's hearing fees, costs and expenses upon your written request to the arbitrator given at or before the first evidentiary hearing in the arbitration. But, you will still be responsible for all additional fees and costs that you incur in the arbitration which include but are not limited to attorneys’ fees or expert witnesses. In addition to any fees and costs recoverable under applicable law, if you provide notice and negotiate in good faith with us as provided in the section above in section 19.3 (Pre-Arbitration Claim Resolution) and the arbitrator concludes that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorney’s fees and costs as determined by the arbitrator.
Class Action Waiver
Except as otherwise provided in this section, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action, representative action, or private attorney general action) unless both you and we specifically agree to do so in writing following initiation of the arbitration. If you choose to pursue your Dispute in court by opting out of this section, as specified above, this Class Action Waiver will not apply to you. Neither you, nor any other user of this Website can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.
No Judge or Jury in Arbitration
Arbitration does not involve a judge or jury. You understand and agree that by entering into these Terms, you and we are giving up the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, you and we might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Other rights that you would have if you went to court (e.g., the rights to both appeal and certain types of discovery) may be more limited or may also be waived.
Severability
If any part of this section 19 (other than the section 19.9 above (Class Action Waiver) is found to be illegal or unenforceable, that part will be severed from this section whose remainder will be given full force and effect. If section 19.9 above (Class Action Waiver) is found to be illegal or unenforceable, this entire section 19 will be unenforceable and the Dispute will be decided by a court.
Continuation
This section shall survive your discontinued use of this Website. Notwithstanding any provision in these Terms to the contrary, we agree that if we make any change to this section (other than a change to the Notice Address), you may reject any such change and require us to adhere to the present language in this Provision if a Dispute between you and us arises.
Governing Law
The Federal Arbitration Act, Delaware state law and applicable U.S. federal law, without regard to the choice or conflicts of law provisions, will govern these Terms. Foreign laws do not apply. Except for Disputes subject to arbitration as described above, any disputes relating to these Terms or this Website will be heard in the courts located in Delaware. The proprietary rights, disclaimer of warranties, representations made by you limitations of liability and general provisions shall survive any termination of these Terms.